While all digital marketers focus on driving traffic to their websites and apps, content marketers pine over sticky content and engagement metrics, the retention of visitors from exit pages is relatively overlooked. Customer success managers use tools to evaluate when subscribers will churn and give them some TLC yet the simple metric of reducing exit page traffic is the first step for all digital properties to stop the exodus of unsatisfied users.
A good 404 error page design and or unsubscribe page is important as it’s often the last emotion your exiting users feel. A great example is Ozy.com down in Mountain View when I did think well of them as I unsubscribed from their daily email this morning. My after thoughts were positive of them as they did provide a lasting emotional outreach during the exit process. While all website and app visitors wont be sticky, ensuring a positive parting emotion online is a key branding requirement.