I think so. Here’s how… it starts in September 2016 when Goolge buys venture funded start up called API.AI which provides tools to developers building apps for Google’s virtual assistant. They tweak it and rename it “Dialogflow” and since 2018, it is part of Google Cloud Platform.
Create your own Generative AI agent EASILY
So now Google has just made it so easy to create a Generative AI chatbot in literally just a few clicks using Vertex AI Conversation and Dialogflow. ALl you have to do is connect your webpage or documents to your Dialogflow CX agent and leverage large language models for generating responses from the content, out of the box!
You can also call a large language model to perform specific tasks during a virtual agent conversation or respond to a query contextually, significantly reducing development effort and making virtual agents more conversational.
I just don’t think they can catch Google, particularly when they start leveraging their $220B revenue per year from Adwords that allows them to give Cloud products like Dialogflow and Vertex AI App Builder away for free! And when they start integrating this all into Google Analytics, Adwords, etc, etc. The network effect Google has is a potential road kill for ChatGPT.