Or should I say, Google took away the goal posts. So frustrating for so many clients. Benchmarking against many simple metrics inside Google Analytics Universal is now GONE.

You can now see Google Analytics 4 has a new metric called “Engagement Rate” which is calculated by engaged sessions divided by sessions. An engage session is a session that lasts longer than 10 seconds, has a conversion event, or has at least 2 pageviews or screenviews. Importantly, the engagement replaces bounce rate in GA4.

Secondly, we need to know what is a good, bad & ugly “engagement rate” and so how are we going to know this… Turns out there’s some data out there from Databox Inc, a US bennchmarking Group which shows the median value of the GA4 Engagement Rate = 56.23%. Go figure what this means as clients we speak to just shake their heads and say WHY!