Earlier this year I was back in Sydney and went into a Commonwealth Bank only to find the music blaring, 3 ATM machines and a lady standing there glancing up to smile before returning to tap away on her iPhone. No tellars. Do it yourself. Fast forward 6 months and I’m in Santa Monica and confronted with this sign. At least I was able to buy a coffee while getting out some cash. My kids and your kids dont use cash. They tap. Like the lady in the Commonwealth Bank. Ironic right?
When Amazon purchased Wholefoods, all of us in the Bay Area thought it was a bold move and wondered if prices or quality of foods would diminish. I almost hit my head on the glass casing when I rounded the isle in Wholefoods Redwood City one afternoon. Progress my friends. Disruption works for most people. I now drink coffee more at home, do most of my shopping/ banking via an app.