2019 has been a great year for technical webmasters and Google Analytics tech heads who want to show clients more engagement metrics. Using Google Tag Manager ‘tags’ (requires html scripting), it’s possible to show clients what ‘clicks’ are taking place on their website pages and go deeper into what elements on a page (buttons, links, images, etc) are being used by ‘users’ on each ‘page view’.
Clients like to know how many people are using their widgets like calculators, price search query tools, how many phone numbers are clicked on, forms submitted. They can then report on granular interactions across their website to management and stakeholders. One of our clients has 150 stores and this is some of the tags our skilled data scientists set up inside Google Tag Manager.
Using Google Tag Manager, it takes experienced developers who understand how to create tags and script them accordingly so they fire off the correct action and it is recorded inside Google Analytics.
Right, good news for our retail clients…
Google is enabling “Store visits” reporting inside Google Analytics, which means users who comes from paid / organic via Google and then visit each physical store are recorded. So how do they do this?
…. “Store visits are estimates based on data from users who have turned on Location History”. That means, when a Google user has their location history turned on inside Google Maps (you can turn it off), Google will record a) website visit and b) store visit.
A small miracle in omni-channel marketing for retail businesses .
There’s one more catch… Google require you to have 90% of your retail stores with a Google My Business citation information up to date and that these are linked locations verified to Adwords accounts.
This is one of the reasons why setting up the Google Ad Campaigns by geo / retail store is so important and where lots of retail clients do not. By having 1 campaign for each store practice linked via a Location Extension to each corresponding Google My Business citation and then syncing the account, the activation for “Store visits” reporting will appear.
Happy Halloween 2017!
On the back of Facebook announcing that Russia-based operatives published about 80,000 posts on the social network over a two-year period in an effort to sway U.S. politics and that about 126 million Americans may have seen the posts during that time, we decided to audit our clients Google Analytics accounts to detect any foreign abnormal activities.
And look what we found in one of our client accounts under “Audience > Geo > Language”. Now that is VERY SCARY!